This privacy notice provides details of how I collect and process your personal data through your use of my website www.emmabyers.co.uk
I am the data controller and I am responsible for your personal data.
It is very important that the information I hold about you is accurate and up to date. Please let me know if your personal information changes by emailing me at firstname.lastname@example.org
What data do I collect?
For coaching clients, I will collect your name, email address, Skype address (or Zoom/FaceTime contact details), home address and a contact telephone number. This data will be stored securely offline. The method we use to communicate will also store the relevant contact information, i.e. Skype address will be stored in Skype, FaceTime telephone number in FaceTime. If you contact me by telephone, your telephone number will be stored on my phone. I will use this data to contact you for coaching purposes only.
I will store your completed Coaching Agreement securely offline. All other notes from your coaching sessions are stored securely offline and are anonymised.
If you have indicated on the Coaching Agreement that you wish to join my mailing list, I will then store your name and email address on an email system called Mailchimp. See Mailing List Clients information below.
Mailing List Clients
If you signed up to my mailing list (via the contact form on my website, Facebook or via the Coaching Agreement), your email address and name will be stored in an email system called Mailchimp. I will use this information to contact you via Mailchimp for the purposes of sending you emails. You will not be added to any other email lists within Mailchimp or elsewhere, unless you subscribe to them.
I will never share your personal data with any third party for their own marketing purposes. Each email will give you the option to unsubscribe. Also, you can ask me to stop sending you emails by emailing me at email@example.com at any time.
Whilst using my website, I may collect information about you, such as your IP address, details about your browser, the amount of time you spend on the pages of the website, page views and navigation paths, details about the number of times you use my website, time zone settings and other technology on the devices you use to access my website. The source of this data is from the analytics tracking system called Google Analytics. I data is used to analyse use of my website to deliver relevant content and to understand the effectiveness of any advertising. This information is anonymous – it does not show who you are.
I may also receive data from third parties, such as advertising networks such as Facebook based outside the EU or providers of payment services such as Paypal, based outside the EU.
When visitors leave comments on my website, I will collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you’d like me to remove your information from my mailing list, please email me at firstname.lastname@example.org.
Why would I share your personal data?
From time to time, I may have to share your personal data with the parties set out below:
- Service providers who provide IT and system administration services
- Professional advisers including lawyers, bankers, auditors, accountants and insurers
- Government bodies that require me to report processing activities
I require all third parties to whom I transfer your data to, to respect the security of your personal data and to treat it in accordance with the law. I only allow such third parties to process your personal data for specified purposes and in accordance with my instructions.
All data will be anonymised where possible.
Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.
Many of my third parties service providers (such as Calendly, Paypal and Mailchimp) are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever I transfer your personal data out of the EEA, I do my best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is in place:
- I will only transfer your personal data to countries that the European Commission have approved as providing an adequate level of protection for personal data by; or
- Where I use certain service providers, I may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
- If I use US-based providers that are part of EU-US Privacy Shield, I may transfer data to them, as they have equivalent safeguards in place.
How long do I keep your data?
I will only keep hold of your personal data for as long as necessary to fulfil the purposes I collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
For tax purposes the law requires me to keep basic information about my clients (including contact information, financial and transaction data) for six years after they stop being clients.
If you leave a comment on my website, the comment and its metadata are retained indefinitely. This is so I can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
Your legal rights
Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.
You can see more about these rights at:
If you wish to exercise any of the rights set out above, please email me at email@example.com
If you are not happy with any aspect of how I collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). I would appreciate if you contact me first if you do have a complaint so that I can try to resolve it for you.
Embedded content from other websites
This website may include embedded content (e.g. videos, images, booking website, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
I do not control these third-party websites and I am not responsible for their privacy statements. Please read the privacy notice of every website you visit when you leave this website.
What is a cookie?
A “cookie” is a piece of information that is stored on your computer’s hard drive and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes.
Cookies are used by nearly all websites and do not harm your system.
If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of my site.
Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However you can still opt out of receiving marketing emails from us at any time.
Cookies are either:
Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer; or
Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. I use persistent cookies for Google Analytics.
Cookies can also be categorised as follows:
Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when buying a product and / or service, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
Performance cookies: These cookies enable me to monitor and improve the performance of my website. For example, they allow me to count visits, identify traffic sources and see which parts of the site are most popular.
Functionality cookies: These cookies allow my website to remember choices you make and provide enhanced features. For instance, I may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.