How to Have Difficult Conversations: Practical Tools That Actually Help
This is part two of a two-part series about how to have difficult conversations. In part one, I introduced the Transactional Analysis model of ego states and transactions, and why understanding which state you're operating from can genuinely change how a conversation goes. It's worth a read before diving into this one, though these tools will make sense on their own too. Knowing the theory is one thing. Using it when you're in the middle of a [...]










